Investigating the Role of Strategic Thinking on the Establishing of Organizational Excellence Model: A Moderating Role of Organizational Forgetting

Investigating the Role of Strategic Thinking on the Establishing of Organizational Excellence Model: A Moderating Role of Organizational Forgetting
درجه علمی نشریه: 
دوره: 
۳۱
شماره: 
۴
شماره صفحه (از - تا): 
۶۲۰-۶۴۰
چکیده

Purpose: In this research, the role of organizational forgetting in the impact of strategic thinking on the implementation of an organizational excellence model is studied.‎ Furthermore, the factors with main effects on the implementation success of the organizational excellence model are investigated.‎ The two main causes of organizational forgetting, including purposefulness and randomness along with the three main factors of strategic thinking (vision, creativity, and systematic thinking) also are explored.‎ Enablers and results, which are the two key parts of an organizational excellence model are considered as well.‎
Design/methodology/approach: A model based on structural equations is designed, in which organizational forgetting factors, strategic thinking measures, and main parts of a business excellence model are incorporated based on literature.‎ A total of 297 Iranian companies for which an organizational excellence model had been implemented are selected for investigation.‎  A questionnaire is designed and distributed among the experts, middle managers, and top managers of these companies.‎ Based on the Cochran's formula the sample size of 168 is obtained, for which the response rate is 100%.‎ Main statistical measures such as Chi-square ratio to degree of freedom, Non-soft Fitness Index (RMSEA), Fitness Index (GFI), and Modified fitness index (AGFI) are used to assess the performance of the proposed model.‎  
Findings: According to the results of the statistical significance tests, the role of organizational obsessive mediators on the establishment of the organizational excellence model has been largely confirmed.‎ Furthermore, the mediator role of organizational forgetting on the final impact of strategic thinking on implementing an organizational excellence model has been widely endorsed.‎ Failure to use knowledge from learning, the inability of a company in coding and documenting knowledge and lack of incentives to share it, are the most important factors in the forgetting of knowledge in companies.‎ 
Research limitations/implications: As top managers, middle managers, and experts are hard to reach directly due to the wide geographical spread of the organization under study, a questionnaire is designed and distributed among them.‎ The impact of organizational forgetting on other quality management systems such as ISO 9001 and ISO 4001 needs another research to be conducted in the future.‎ 
Practical implications: The main practical methods for considering organizational forgetting in the implementing organizational excellence models are suggested in this paper.‎ Using new experiences;‎ increasing the competency of employees and managers experience through organizational learning;‎ employee and managerial assessment and organizational strategy assessment are the main subjects in this regard.‎ 
Originality/value: The originality of this research is investigating the role of organizational forgetting on business excellence implementation.‎ A structural equation model (SEM) is used for assessing unobservable latent constructs and their related interrelationship.‎ 

استناد: 

Ershadi, Mohammad javad, and Rouhollah Eskandari Dehdazzi.‎ 2019.‎ Investigating the Role of Strategic Thinking on the Establishing of Organizational Excellence Model: A Moderating Role of Organizational Forgetting.‎ TQM Journal ۳۱ (۴): ۶۲۰-۶۴۰.

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