Purpose- This paper aims to develop a change management model for Iranian academic libraries. Change is inevitable in organizations where it is now experienced as a daily phenomenon. Academic libraries perform in the rapidly growing environment of education and research and they need to be active in facing change in order to realize their mission. To facilitate the planning and implementation of change, several models have been designed in the past, but these are either too general or have been developed in specific contexts and cannot easily be adopted in other contexts. In order to overcome the challenges of change and to improve change management, Iranian academic libraries need their own change model.
Design/methodology/approach-The model was designed based on a qualitative approach and a Delphi study. A panel of twenty-two experts in Management and Library Science and Information Science contributed to the design and validated the model in three rounds of Delphi. The input of the Delphi process was the “Information Services Framework for Managing Change” by Penfold and 54 predefined actions for change extracted from change models related to libraries. The experts were asked to allocate each action to one (or more) of the stages of the basic model. The panel members could also add their own preferred actions to the list. The consensus was measured by percentage agreement (60% or greater) for each item.
Findings- Thirteen actions were added by the experts to the initial list. From the resulting 67 actions, only one of them was rejected by the panel, leaving 66 actions, which were consolidated to 58. These actions were then divided into five stages: reviewing the current status, analysing and defining library users, planning, implementing the change, and maintaining the change. After defining the problem, defining change management and describing the respective model, the methodology of the study and the findings were discussed and finally suggestions for future work were made.
Nakhoda, Maryam, and Sirous Alidousti. 2011. Developing a Change Management Model for Iranian Academic Libraries: A Delphi Study. Paper presented at International Conference on Information Management and Evaluation, Toronto.